The Art of Listening: Part 1
I’ve found that you can break listening down to two very easy questions. Here they are:
1. Who are you listening to?
2. Who is listening to you?
I’ve found that you can break listening down to two very easy questions. Here they are:
1. Who are you listening to?
2. Who is listening to you?
The iPad is truly something to behold. With millions sold in only a few months and print publications quickly creating “iPad” versions, it’s taken consumers by surprise. But when I hold one in my hands, I am struck by the reminder that ultimately, the pieces and parts that make up the iPad have been around forever.
I don’t know the exact statistics on how many hours each of us spends each week in meetings, but sometimes it feels like 40.
Twenty years ago, the question, “What’s in a digital footprint?” wouldn’t have made sense. There was no Facebook. Twitter didn’t exist. People didn’t even have email addresses.
But, boy oh boy, have times changed.
“It’s just business, it’s not personal.” You hear that sometimes when people have to make unpleasant decisions or do things that are a little uncomfortable.
I’ve learned over the years, as both an employee and an employer, that it’s simply not true.
We discussed the need to look at situations from multiple angles. We also discussed the importance of immediacy when reviewing your experiences and projects. And today, we look at part three of our quick study of continuous improvement: Consider every source a critical source.
The first step for me when it comes to continuous improvement is looking at a situation from more than one angle.
Today, I’d like to talk about the second way to embrace this approach to business and life.
Last week I had the tremendous opportunity to be part of the Chick-fil-A Leadercast. A leadership conference simulcast to hundreds of locations, it was a one-day event that greatly challenged and inspired me. One of the sessions I particularly enjoyed was led by Jim Collins.
In any endeavor you start, there tend to be well thought out ways that you should proceed. In every field of effort, there are experts and books and carefully laid paths you are advised to take. And some of them are good. Some lead you right where you need to go.
But there’s a problem.
We’ve all heard the famous adage about free lunches: “There’s no such thing as a free lunch.” But last week Chick-fil-A had the chance to prove that theory wrong for thousands of people.